Privacy Policy

Introduction

L'Empreinte ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit lempreinteofficial.ca or make a purchase from us.

Information We Collect

When you browse our site, sign up for our list, or place an order, we may collect:

• Contact information — your name, email address, shipping address, and phone number.
• Order information — the products you purchase, order value, and order history.
• Payment information — payment details are collected and processed directly by our payment processor, Stripe. We do not store your full card number on our servers.
• Usage information — pages visited, browser type, and general device information, collected automatically as you use the site.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer service.
• Send order confirmations, shipping updates, and respond to inquiries.
• Send marketing communications, only if you've opted in, and always with the option to unsubscribe.
• Improve our site, products, and overall shopping experience.
• Detect and prevent fraud or misuse of our site.

Cookies

Our site may use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

Payment Processing

All payments are processed securely by Stripe. When you check out, your payment details are sent directly to Stripe and are subject to Stripe's own privacy policy and security practices. L'Empreinte never sees or stores your complete card number, CVC, or expiry date.

How We Share Your Information

We do not sell your personal information. We only share information with trusted third parties who help us operate our business, such as:

• Payment processors (Stripe), to process transactions.
• Shipping carriers, to deliver your order.
• Email service providers, to send order updates and, if you've subscribed, marketing communications.

We may also disclose information if required to do so by law.

Data Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

Children's Privacy

Our site is not directed at children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach us at info@lempreinteofficial.ca or through our Contact page.